Returns & Guarantee
We want you to feel good about every Alchemira purchase. If you are ever unhappy, we offer a money-back guarantee.
Just message us
Send us a message and let us know what happened. We will help you process your return or refund and walk you through the next steps.
If you have your order number handy, include it in your message so we can find your purchase more easily.
We are here to help
When you reach out, you are talking to the people who make and pack your products. Your experience matters to us, and we will help make it right.